Contact Us
Have a question, complaint or some feedback? There’s a number of ways to get in touch – select the most appropriate for your enquiry from the options below
Contact Sales
Thinking about joining Gemesys? Get in contact with us and we’ll answer any questions you might have.
Contact Our Sales Team
Want to find out more about us? Contact our sales team for a quick chat about our product and services.
Contact Support
Having problems with your account? Raise a ticket with our customer service team and we’ll be in touch!
Have an Issue?
Login to your Gemesys account via app.gemesys.co.uk/login and raise a support ticket via the question mark icon in the bottom right hand corner of any page.
From here you can submit and manage all your support requests.
If you are unable to access your account for any reason, please use our error reporting form.
Request a Feature
Have an idea for a feature you and others really need? Give us some feedback on how we could improve.
Request a Feature
Have a great idea for a new feature or something you need that's lacking? Send us your feature requests!
Frequently Asked Questions
We’ve tried to answer some of your most important questions in the section below. Want to know more? Take a read – and if you can’t find what you’re looking for – contact us.
How long does it take to set-up a Gemesys account?
Gemesys is made to be super quick to set-up. With our step-by-step company set-up and on-site tour – you can get started in 10 minutes.
When creating your company you can import categories and attributes from a selection of options, making building your store take no time at all.
As if that wasn’t enough, if you don’t have the time to jump into our drag and drop website builder you can simply update the colours and fonts in Settings > Website, point a domain to your domainkey domain and you will be online in no time.
What transaction or account fees are charged?
You can check out the cost of an account on the pricing page of the website.
In addition to account charges, Gemesys charges commission on all products sold via the public and trade marketplaces. These are currently 8% and 6% respectively (as of Oct. 2022).
Fees are charged for use of card terminals and these are explained fully in our terminal pricing and fees section of the terms and conditions.
Payments via the website are covered in the terms and conditions. In addiont to these fees an optional flat application fee of 30p is charged on all website purchases or up to 3% on disputed payments.
What payment options do you offer?
Currently we provide all payment methods embedded into Gemesys. We do plan to allow users to add further payment methods at a later date, but currently we can allow payments via the following methods:
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- Afterpay Clearpay Payments
- Apple Pay
- Bacs Debit Payments
- Bancontact
- Bank Transfer
- Credit / Debit Card
- Contactless Card
- Cartes Bancaires
- EPS
- Giropay
- Google Pay
- Ideal
- Klarna
- Link Payments
- P24
- Sepa Debit
- Sofort Payments
Can I integrate Gemesys with my existing website or ePOS?
Yes, Gemesys can import your stock, categories and customers from an existing eCommerce or marketplace platform and sync all future purchases and stock movements.
To find out which platforms we currently support, visit the integrations page of our website.
